The Grand Mark Prague - The Leading Hotels of the World

The room size and set up, hotel location, cleanliness, breakfast, and friendliness of staff were all excellent. It’s always the small things that help to show how much thought has gone into the service offered, and there was much of this on show, from the breakfast having real butter at room temperature instead of packets of cold pre-packaged butter (so aggravating to see that in high-end hotels, as though no-one thought to consider anything but the cost), through to umbrellas in the rooms in case needed, and even an immediate response on a question concerning the need to make an international call (in the end not needed), but the immediate response was ‘no charge as we are the best hotel in Prague and offer our guests the best service’. There are always words, and then there are actions to show the reality. The Grand Mark Hotel, staff of all areas (front of house, cleaning crews, phone back office etc.) all showed the actions to back up the words. That also shows leadership, because it all gets driven by leaders supporting their staff. Well done. Very good, welcoming, and a highly recommended hotel in a beautiful city.

Location was excellent for what we wanted, much of the interest is walking distance and hotel happy to arrange taxi to further out options. Great Breakfasts and high quality food at all times served with care and attention. We loved the quiet sound proofed room. Air Con was very efficient despite being 30degrees outside. Bed was exceptional. The Deluxe Suite was a great size and well stocked. Staff very friendly.

The hotel experience was fantastic since the start. I've reached out to let them know that our flights was earlier than expected - the room was not only ready at 12 noon, but we also got a complimentary upgrade which was very much appreciated. The morning of my wife birthday, while I did not ask for anything nor said anything, the staff brough to our table at the breakfast room a cake with a candle, 2 glasses of prosecco while singing happy birthday! It was the least unexpected and it show the attention to details that all the hotel staff had during our stay! Every some little gift was left in our room and are those little things that makes all the difference. Location wise it was perfectly located minutes away from both Wenceslas Square and Old Town Square. We used the SPA the last day, and we regret that we didn't every day! It is small, but lovely decorated, with a jacuzzi, sauna and steam rooms. If back in Prague we would certainly go back at The Mark.

The location is excellent, making it easy to explore the area. The staff from the restaurant and doorman/bellman were helpful and attentive. The hotel itself is clean and provides a peaceful atmosphere, perfect for relaxation. We would like to extend a special thank you to Mr. Tarlan from the restaurant. He greeted us warmly each time and treated us with such kindness and hospitality, making us feel comfortable and valued. His exceptional service truly enhanced our experience.

As a tourist sometimes we have activities planned early in the morning. We knew and learned shops open later and the lack of options to grab a quick cup of coffee prior to leaving about 7-730 am was a tad difficult. We ended up paying for a full breakfast for two price for a cup of coffee and toast ( approx $70, 2180 czk), which we weren’t thrilled about. Suggesting having an option for a quick grab and go breakfast for situations as such. We know the rooms have coffee and tea, but we’ve not had a good past experience with the cleanliness of the machines in the room as they aren’t routinely cleaned. Just a suggestion point, not a severe concern.